The ProactiveAssist mobile app allows employees of an organization to perform different activities which are critical to their daily tasks. The employees will be able to manage their incidents. They will also be able to manage their accounts or reach out to the support team.
Browse Incidents
ProactiveAssist can be integrated with the incident management system of the organization. So, with the help of this app, users can create, update and view incidents associated with their corporate identities. The users will be able check the status and prioirties of their tickets.
Manage Accounts
ProactiveAssist mobile app can be used to reset password and manage password expiry, where the passwords could be from the primary domain or any other linked application of that organization. The users will also be able to edit their registration.
Help desk
ProactiveAssist mobile app also allows users to reach out to the correct Support team based on their geo-location for further assistance, when employees are moving across different geographies.
Federated Search
The Federated Search feature provides advanced search capability to its users. This feature allows
you to easily search relevant information from several unconnected sources.